TECH SUPPORT

OVERVIEW

Today, companies are grappling with issues related to fast changing technologies, surging operational costs and customer expectations. Escalated demand for internet-based devices and sophisticated technology products makes it even hard to deliver customer-focused world-class services. To build competitive differentiation, ATEN Calsoft Labs offers top-notch product support services and rapid troubleshooting that enhance service levels and drive customer satisfaction. We leverage multiple channels (voice, email, chat, web) to deliver an integrated 24/7 service experience, technical support and IT support & Security.

 

Our Technical Support functions and service offerings includes

  • Business Transformation
  • Centralized Shared Service
  • Nouveau Technology Tools and Platforms
  • Industry Standard Best Practices
  • Integrated Global Delivery Model
  • 24/7 Customer Support
  • Scalable Business Process
  • Industry Recognized Transition Frameworkture
  • Integrated Business Management System

Grab our services to ensure premium technical support at reduced overall cost with a positive return on investment and performance results.

OUR SERVICES

Customer Support Services
  • Customer Query Helpdesk
  • Complaint Handling
  • Dispute Resolution
  • Up-Sell/Cross-Sell
  • Loyalty and Retention
Hardware Support Services
  • Installation/Configuration Support
  • Product Registration/Activation
Technical Support Services
  • L1, L1.5 and L2 Support
  • Remote Diagnostic Services
  • Set-up and Configuration
  • Product Testing
  • Bug Fixing
  • Patch Management
  • Triage Support
  • Service Pack
  • Database Upgrades
  • Warranty Management
  • Engineer Dispatch Management
IT Support
  • App Support
  • System Management
  • Account Management
  • Inventory Management
Contact Us

If you’d like us to contact you, please fill out the form.

Not readable? Change text. captcha txt