iBeacons Based Mobile Application for Enterprise and Consumers

Evangelize consumerism, Reimagine Digital Customer Experience with a single touch

The Challenge

Leveraging the global meshed beacon platform, the customer’s platform (present across both web and mobile) tries to bridge the gap between physical and virtual worlds, enabling a seamless interaction between merchants and customers. The objective was to transform the user experience, by delivering smart security and better customer service, through a connected environment of beacons to empower consumers and businesses.

About the Client

A global leader in EHR, EMR and an HCI 100 featured healthcare technology company

Innovation & Creativity

We delivered a state-of-the-art digital identity and authentication mobile app for improving customers’ experience, adhering to global industry standards. Our design thinking led user experience approach helped in uncovering unmet needs of the customers. Combining business, technology experts, customer experience evangelists, we helped the customer align the overall digital transformation strategy.

The innovation process comprising concept definition, content strategy, UX wireframes (personas, journeys, prototypes) and the future product roadmap helped the customer create a digital experience platform.

The Fast Track Story

ALTEN Calsoft Labs developed a solution that have several use cases across the industry and success stories transcending to mobile apps (both in iOS and android). The platform provides the merchants to extend collaboration services to their customers using beacons, automating the check-in and authentication process for numerous business cases in industries like Healthcare, Retail, Travel and Hospitality.

  • Consumer app: The app (android) is designed, developed and deployed as an end-to-end iBeacon based mobile application for both consumers and guest users. It is a smart mobile application that leverages a global meshed beacon platform to enable interaction between Consumer and Merchants. The consumer app tracks the user location through beacons discovery mechanism.
  • Business App: A mobile app (iOS) for business users to notify the consumers’ arrival via push notifications. The admin user can see a unified dashboard (the list of users invited, checked-in, not checked-in etc.) The various check-in mechanisms supported include QR code and kiosk-based registration.

Business benefits

  • Frictionless check-ins, Paperless visitor management app
  • Improved workforce efficiency
  • Redefined the paradigm of visitor management, security, web access, tablet, mobile and all touch form factors
  • Innovative multi-form visitor management apps and check-in platform
  • Integrated with biometric and other security devices

Technology stack

We provided mobile application development, testing and integration on latest iOS and Android platforms. With iBeacons we enabled consumers and merchants get hooked onto a unified and secure platform that supports digital authentication and check-in.

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