Managed Services


ALTEN Calsoft Labs’ IT Infrastructure & Managed services(IMS) practice offers a portfolio of connected, secure, resilient and scalable enterprise infrastructure management and automation services that deliver differentiated value, and address diverse goals of customers through an integrated, consistent approach, touching each business part.

Our IMS suite of offerings touch across the infrastructure lifecycle of Assess/Evaluate, Design/Architect, Build/Deploy and Manage/Support encompassing Advisory & Consulting, Data centre, End user computing & management, Server management, Network management, Enterprise security, Technical Support & Helpdesk, Business apps and Ops support.

Leveraging an integrated global delivery model, expert teams spread across 20 countries, technology and tools expertise, a growing ecosystem of strong partnerships, helping us provide 24X7 services to 100+ customers in varied industries such as Telecom, Banking & Financials, Energy, Retail, Healthcare and Life Sciences.


Data Centre Management
  • Server Management
  • DB Management
  • Storage Management
  • Monitoring support
  • System & Performance Management
  • IT Systems/DC Security
  • On-site Infrastructure Management
  • Remote Infrastructure Management
  • Network Management and Virtualization
  • Configuration Management and Administration
  • Documentation
  • Back-up and recovery
  • Incident resolution
End User Computing
  • Desktop/Laptop Hardware Management
  • Desktop Virtualization
  • Infrastructure Engineering
  • Messaging and Directory
  • File & Print Services
  • Mobility Infrastructure Management Solutions
  • End User Helpdesk
  • Imaging
  • Service Management
  • Asset Management
  • Knowledge Management
Cloud Infrastructure Management
  • Cloud Instances
  • Public Cloud
  • Private Cloud
  • Cloud Bursting
  • Desktop Virtualization
  • Hybrid Cloud Management
  • Cloud Security
  • Cloud Migration
Managed IT Services
  • Managed Backup
  • Release/Patch Management
  • Configuration Management
  • Managed Communications
  • Enterprise Service Desk
  • Archival Management
Support, Upgradation and Integration
  • Incident & Problem Management
  • Application Packaging
  • Enterprise Mobility
  • Open Source Services
  • Application Management
  • Technical Service Desk (L1/L2/L3)
  • Implementation and Migration Support
  • Consolidation
  • Capacity Planning
  • Platform Migration
  • Technology Migration
IT Consulting
  • Process Consulting
  • Audits and Reviews
  • Solution Recommendation
  • Optimization
  • Portfolio Assessment
Server Management
  • Server consolidation, Installation, Upgrades and Patch Management
  • Backup and Recovery
  • Incident & Fault Resolution
  • Security Management
  • Server Design, Support and Standardization
  • 24X7 monitoring & support
  • DC and server vendor consolidation
  • Server Virtualization & Consolidation

Infrastructure Management Services

Data Center

Servers, Databases, Middle Tier Apps, Messaging, Virtualization, Storage

Network Management

LAN, WAN, Telco Network, Network Devices, Security, NOC

End user Computing & Mgmt.

Desktops, Laptops, Tablets/Smartphones, File & Print, Helpdesk, IAM

Security Management

Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools

Cloud Infra Management

Cloud Instances, Public Cloud, Private Cloud, Cloud Bursting, Virtualization



  • Availability
  • Utilization
  • Log Monitoring
  • Performance Check
  • Back up
  • Level 1 Triage


  • Performance Analysis & Tuning
  • Root Cause Analysis
  • Incident Resolution
  • Problem Resolution
  • System Recovery


  • File System Management
  • User Management
  • Maintenance Operations
  • Backup and Recovery
  • Patch Management
  • Change Management
  • Routine Operations

Our Differentiators

  • Outsourced IT & Managed Services
  • 600+ certified engineers, 50+ SLA based managed IT services projects,1.5 million tickets/year, 20,000+ servers managed
  • Large scale enterprise IT Transformation – 1100 consultants specialized in PPM and PMO
  • Manage scale, complexity
  • Ability to scale as you grow – one of the largest engagement with 250+ FTEs managing 15K+ Servers, 10 PB Storage,10K Network Elements, 500+ Applications.
  • Best Practices
  • ISO 9001, BS15000, ISO 27001/ISO 27002, ITIL compliant processes
  • Proven experience in developing Continuous Process Improvement, Better Service Levels and Cost Optimization frameworks for customers

Value Added Services

  • IMS Learning Academy: Simulation-based infrastructure operations/apps support training program
  • Unified Service Transformation Platform (USTP): A next generation AI/ML driven service automation platform
  • Mobile Device Management and Mobile Access Management Frameworks
  • Cloud Security & Compliances: Automated solution to monitor, secure cloud infrastructure
  • Cloud Management & Brokerage platform: With Integrated ITSM engine and CMDB services, the platform provides complete IT service management
  • Continuous Process Improvement Framework: Dedicated Process improvement CoE for best practices in development, testing and support projects. The teams analyze trends, evaluate improvement areas, design, deploy & refine project execution and management processes and methodologies to improve quality and productivity on a YOY basis.



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  • Case Studies
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