CUSTOMER EXPERIENCE SOLUTIONS

OVERVIEW

Customers are the most powerful force in the market today. With mobile becoming a mainstay channel for your customers to experience your Brand, if becomes imperative that your customers experience the same experience with your brand, regardless of where the interaction takes place—on social media, online, in-store, on your mobile app, on your website, or through the call center. Thus leading brands today are working hard to build competitive advantage through customer experience.

ALTEN Calsoft Labs’ CX practice leverages Customer experience to differentiate, innovate, and improve business results. We provide end to end solutions across your customer journey and enable you to create a complete, integrated, and extensible customer experience.

Our solutions break down silos to deliver a seamless customer experience across multiple business functions and integrate the customer facing functions with other operations and support functions to deliver consistent and improved experience. ALTEN Calsoft Labs’ solutions enable your company to

  • Integrate CX with enterprise applications, providing connections throughout the buyer’s journey and making operations more efficient
  • Understand its customers better through customer analytics across customer life cycle
  • Provide cross-channel, consistent customer experiences to drive sales & conversions
  • Reduce cost of ownership through industry-specific best practices, ready to use solutions, and global delivery model

OUR SERVICES

Marketing
  • Developing uniform customer experience across all channels
  • Integrated cross-channel Campaign management
  • Marketing performance analytics
  • Implementation, integration and support of Oracle Marketing cloud
Sales
  • Implementation, integration and support for leading CRM solutions like Salesforce, Oracle sales cloud, Netsuite CRM, MS Dynamics CRM
  • Sales performance management solution
  • Mobile enabled Sales force automation solutions
Commerce
  • Omni-channel commerce platform implementation & support
  • Mobile app development
  • Implementation & support for leading Order Management Systems

BLOGS

KNOWLEDGE CENTER

Contact Us

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