Omnichannel Retail IT Automation for Largest Department Stores Chain


Omnichannel Retail IT Automation, Maintenance & Support for one of the Largest Department Stores Chain

About the Client

A leading Department stores chain in the US envisaged to accelerate Point of commerce apps delivery to create a seamless Omnichannel Experience.


  • Improve response time to critical, sensitive incidents
  • Higher demand across people & systems, especially during peak and holiday seasons
  • Managing releases for 1000+ Stores in 49 States
  • Support multiple deployments around functionality changes

Solution delivered

ALTEN Calsoft Labs built an extended DevOps-Automation team with wide range of skills including Release Manager, Architect, Team Lead, System Engineer and Build/Release Engineer. We helped customer streamline Release Management process and Deployment activities.

The various activities performed include:

  • Build and Release Management for omnichannel mobile apps supporting Instore, e-commerce, and consumer
    • Build, Deploy and Manage Jenkins Jobs
    • Ansible Playbooks
    • Jenkins reduced many manual activities like manual build, testing and packaging
    • Jenkins Dashboard to monitor project status, build stats, code coverage etc.
  • Systems Engineering
    • Manage Server Infrastructure environments (Pre-Prod, Prod, LLE)
    • Monitoring, Logging, Alerting and Analytics using Splunk in distributed environment with isolated sub-systems
    • Maintain Corp services/inventory data services Agent and Apps
  • Support & Managed Services
    • 24X7, Follow-the-sun model service desk team to address incidents/tickets
    • ServiceNow incidents analysis, troubleshooting, and fixing

Business benefits

  • 100% Automation across web, mobile and in-store, supporting the omnichannel infrastructure
  • Faster delivery of apps helped store associates in:
    • Upskilling and Training
    • Transformed store associates as customer advisors and brand advocates
    • Real-time, product and inventory info
  • Seamless experience across the Digital In-Store and Associate Facing applications
  • Reduced software deployment cycles – From days to Minutes
  • Improved release cycle, from one deployment every 8 weeks to 30 deployments per week
  • Reduced licensing costs with tools rationalization

Technology stack

  • Agile Project Management : Jira
  • CI : Jenkins
  • Analytics : Splunk
  • Scripting : Groovy, Shell, YAML

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