Managed Services for Large Enterprise & Network Operator

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Managed Services for Large Enterprise & Network Operator

About the Client

Leading Network Operator in India.

Business need

  • Network Management: End-to-End management for Network
  • Managed services, Network and Security Tools
  • Managed IT Services
  • End User Services (End User Service Desk)
  • Intrusion Detection and Prevention System Management
  • Firewall Management
  • Program Management and Governance
  • ISMS Process Consulting

Solution delivered

  • Managing around 3500 network devices which includes Firewalls, Load Balancers, Cisco routers and switches. Asset Management for approx. 50000 IT equipment in total
  • End user services support to 15000 users base for Central Network NOC, Security and Networks tools NOC, and End user IT peripherals maintained with 100% uptime
  • Offer managed “security” services – managing firewalls, updating security policies, IDS/IPS systems, etc. for our customer and managed enterprise customers of the operator
  • Responsible for monitoring security vulnerabilities/threats and taking action for enterprise customers

Technology stack

  • Network Tools: ACS, WLC, Solarwinds, Syslog
  • Security Tools: Websense
  • UTM: Symantec
  • Infra Tools: DHCP, DNS, Directory Services, Print Services, Microsoft KMS, SCCM/WSUS, etc.
  • Follow ITIL processes, ISO 27001/27002
  • Running 24/7 NOC for network operations and providing L1/L2 and L3 support for network devices
  • Providing MIS reports based on agreed SLA

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