Managed Infrastructure Services for a Leading Retail Brand


Managed Infrastructure Services for a
Leading Retail Brand

About the Client

The Client is a leading retailer in India. It operates over 3,300 stores and number of stores seems to increase every day. The client serves over 3.5 million customers every week.

Support activities

  • 24*7 L1 support desk for all IT & devices at the Petro retail outlets
  • Number of outlets are 1300, plans of it being doubled soon
  • Types of support are for:
    • Mail server error
    • Issues during price change
    • Password reset
    • Unable to access the dealer portal
  • WAN link failover testing done Successfully
  • IT process training given to the team

Asset under management

  • Migrated the current version of Oracle Applications to R12.1.3 with all the existing modules & functionalities and customization. Also, configured new features of R12
  • Trained the users in new features of R12
  • Migrated the operating system from Solaris 10 x to Oracle
  • Configured new features in R12 (i.e.) ASCP, Payments etc

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