L1, L2 Support for a Global Financial Services Company

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L1/L2 Support for a Global Financial Services Company

About the Client

The Client is the Indian captive of the global financial services customer.

Challenges

  • To provide support (L1/L2) to the French speaking Business on various unfamiliar applications

Tools used

  • LNS
  • Sophis
  • Dreams
  • LIS
  • Lyxops
  • Lyxnet
  • Pops
  • Itrack
  • Sarima
  • Citrix

Technology stack

  • Windows and LINUX based applications developed on JAVA & C++

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