Integrated Workflow Applications
t the Client
A Leading Healthcare Company
Relying on manual processes and their potential for human error, they experienced process inefficiencies and decreased revenue capture on its BPO services. Additionally, the time involved with executing manual processes and ensuring accuracy across the entire revenue cycle increased time-to-market on key product development efforts.
They selected us to develop integrated workflow applications that would enhance value from current IT systems to increase revenue capture. They leveraged ACL’s automation and workflow application in two ways:
- A tool to automate new and existing business processes
- A business intelligence platform to provide visibility into operations
Within 30 days, our healthcare customer and their clients experienced a significant increase in productivity and revenue. Revenue capture was enhanced for their clients with $4 million in patient claims processed in one month—resulting in a 20 to 50 percent return. Process automation resulted in greater visibility into all hospital/clinic financials.
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