Cloud Based Safety and Incident Management Solution for Pharmacies


Cloud Based Safety and Incident Management Solution for Pharmacies

About the Client

The Client is a Healthcare Quality and Patient Safety solutions leader with a proven record of accomplishment of delivering software and services to advance care quality, safety performance and value based care.

Business need

The customer envisaged a safety and risk management solution with self-reporting, event tracking and workflow management capabilities. Some of the challenges in developing the solution are:

  • Adherence to healthcare standards such as HIPAA and regulatory bodies
  • Handling multiple end customers through a multi-tenant solution
  • Handling huge volume of customer data


  • Under-reporting of incidents (Limited or no reporting)
  • Lack of unified view of patient safety in retail pharmacy value chain
  • Incomplete or ineffective safety and quality improvement programs
  • Data silos resulting in fragmented view of patient safety programs
  • Adherence to HIPAA and Patient Confidentiality

Solution delivered

ALTEN Calsoft Labs team proposed a SaaS based solution for tracking pharmacy incidents for 4,000 retail pharmacies across different zones using MVC, entity framework and Oracle. The solutions delivered are:

  • Report quality incident by pharmacist and technicians
  • Manage reported incidents with a unified box with patient confidentiality and HIPPA compliance
  • Intuitive electronic notifications of the relevant incidents to the stakeholders
  • Regular/Standard and ad-hoc reports for users

Business benefits

Secure, Scalable, and Flexible platform.

Quick deployment without any significant software and hardware costs – thus providing lower TCO.

Seamless and Quick integration with existing IT systems.

Powerful Incident Management analytics that enables Divisional, Corporate, Operational and Quality leaders with actionable insights for:

  • Performance Improvement
  • Store Operations
  • Staff Productivity

Technology stack

  • OS: Windows Server 2008
  • Tools: ASP.NET MVC3, HTML5,
  • Knockout, JQuery, JavaScript, Entity Framework 5.0, Windows Identity Foundation, IIS 7.5
  • Automation Testing: Selenium
  • Issue Tracking: Rally T

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