Application Support (l1/l2) for the Aerospace & Defence Industry
Migration of Oracle Apps from 11i to R12 with existing modules and customization
About the Client
Global leader in Aerospace& Defence. It is located basically in France. It is the producer of the first commercially viable digital fly-by-wire airliner and the world’s largest passenger airliner.
Program summary
- Incident/ticket management
- Root Cause Analysis
- Performance Benchmarking
- FAQ Preparation
- Managing calls from L1
- Validation tests
- Create SQCDP chart to track weekly SLA
- KPI reporting and documentation
Solution highlights
- Problem reproduction, analysis and investigation
- Delivery of solutions (patch, hot fix, new release, etc.) to customers
- FAQs proposal and writing
Key Accomplishments
- Closed more than 30 dossiers in the first week by meeting SLA and KPI goals
- Handled and closed incidents through web-ex sessions with customers
- Created checklist to organize the tests for each dossiers
Technology stack
- C++
- Java
- Web Technologies
- XML, Unix
- My SQL, SQL Server, Oracle
- MS Excel, MS Word, MS PPT
Let’s fast-track your next big idea
Recent Posts
