Overview
The client is a leading provider of rugged and reliable specialty printing solutions, including on-demand thermal bar code, label and receipt printers; and supplies, plastic card printers, RFID smart label printer/encoders.
Challenges
- Diverse print technologies, security for financial printers
- Complex error processing, customizations needed to suit specs
- Support different ID card printer families and variety of ribbon, media
- Reengineer card studio platform built on legacy to .NET - objective was to support legacy printers and make them future proof
Outcomes
Having started the engagement with a legacy printer, we could quickly deliver the value to the customer in terms of quality delivery, mature practices/methodologies
The customer outsourced the entire work package of driver design, development, certification on MS Windows, Linux and Mac OS’ for 10+ printer families
Set up a team of 10 people for L2-L3 support
10+ Printer Families