Overview
The customer is a $2bn telecommunication service provider based out of India. With evolvingcyber threats, they wanted to set up a Cyber defense center to define security incidentmanagement process.
Challenges
- Security incidents are not getting investigated properly due to lack of security professionals
- Tools and processes were not scalable, and several data and tasks were scattered amongst various team members
- Less visibility into threats & attack methodologies impacting the business
Outcomes
100% Critical incidents resolved
3x Number of incidents resolved per shift