Overview
Customer is a leading provider of Cloud Services, Digital Workspaces and Unified Communications. ACL helped the Client develop a Cloud Services Brokerage Platform for Ordering, Service Fulfilment, Billing and Customer Service via Multi-tenant Enterprise Self-service Portals supporting different Private and Public Clouds.
Challenges
Need for an open standards-based Cloud Services Management platform
Non-availability of a platform that serves as an aggregation, integration and customization point for services from a broad ecosystem of cloud providers including, AWS and Azure
Absence of a billing engine that generates prorated data for subscribers, prepares invoices and sends to Enterprise users via email
Outcomes
- One Login - One Bill - One Service Desk for ordering services from different private and public cloud providers
- Improved Customer Experience
- Personalization specific to Enterprise customer needs
- Intuitive Dashboards
- Automated Order Fulfilment
- Automated Service Management
- Increased Customer Satisfaction and Customer Retention
