Tech Support


Today, companies are grappling with issues related to fast changing technologies, surging operational costs and customer expectations. Escalated demand for internet-based devices and sophisticated technology products makes it even hard to deliver customer-focused world-class services. To build competitive differentiation, ATEN Calsoft Labs offers top-notch product support services and rapid troubleshooting that enhance service levels and drive customer satisfaction. We leverage multiple channels (voice, email, chat, web) to deliver an integrated 24/7 service experience, technical support and IT support & Security.

Our Technical Support functions and service offerings includes:

  • Business Transformation
  • Centralized Shared Service
  • Nouveau Technology Tools and Platforms
  • Industry Standard Best Practices
  • Integrated Global Delivery Model
  • 24/7 Customer Support
  • Scalable Business Process
  • Industry Recognized Transition Frameworkture
  • Integrated Business Management System

Grab our services to ensure premium technical support at reduced overall cost with a positive return on investment and performance results.


  • Customer Support Services

  • Hardware Support Services

  • Technical Support Services

  • IT Support

  • Customer Query Helpdesk
  • Complaint Handling
  • Dispute Resolution
  • Up-Sell/Cross-Sell
  • Loyalty and Retention
  • Installation/Configuration Support
  • Product Registration/Activation
  • L1, L1.5 and L2 Support
  • Remote Diagnostic Services
  • Set-up and Configuration
  • Product Testing
  • Bug Fixing
  • Patch Management
  • Triage Support
  • Service Pack
  • Database Upgrades
  • Warranty Management
  • Engineer Dispatch Management
  • App Support
  • System Management
  • Account Management
  • Inventory Management


Intelligent Learning Platform Development For a Leading Education…

The client creates engaging educational content that simplifies concepts and delivers them in multiple modes,recognizing the varied learning styles and cognitive abilities of individuals.

The client wanted to deliver effective and collaborative online learning while simultaneously developing an Intelligent Learning Platform (“ILP”) that can create individualized learning paths after assessing the relative strengths and weaknesses of a student.Students are allowed to register themselves to the courses which are configured for self-enrollment with two different versions of the same course.